Privacy Policy

In the process of our dealings with you, your personal information will be collected and processed by us for the purpose of providing you with our Services and managing you and our relationship with you. This may be related to giving your personal data to others. The following Privacy Policy gives a comprehensive interpretation of how your personal data will be used and how it is possible for you to exercise your rights regarding to it.

The following Privacy Policy includes references to "we", "us" or "our" (and the words that have the close meaning) will mean 12HoursEssay.com (“Website”) that cooperates with you and deals with your personal data (as specified below).

When the reference to "you" is mentioned, this will signify the very person whose personal data is being collected and processed. This may be everyone who contacts us about our Services, cooperates, or interacts with us.

Any of the capitalized terms that is specified below must be of the similar interpretation and meaning as specified in the Terms of Use, if it is not otherwise stated.

The following Privacy Policy shall be applied to you throughout the entire process of using our Website.

General Provisions

We strive to provide you with the service and experience at the highest level. For that to be possible, we deem it required to implement an easy, yet, authentic procedure of identification. In addition to that, specific manners of communication and available options to you are set up.

While you use our Service, only particular details are collected from our side. This is done in order to improve the usage of our Website by users and to make their experience the best possible.

By expressing your consent with this Privacy Policy, you agree that the goal of collecting particular details about you is specified adequately, that it is explicit and legitimate.

The information that we collect based on the provisions of this Privacy Policy is seen as gathered honestly and lawfully. No details about you are gathered without obtaining your prior explicit consent.

What data we gather about you and in which way

We may specifically gather and process the data about you, which is mentioned below:

Contact information: including your name, email address, valid telephone number and any addresses related to the account you have.
Information from your profile: contact information (such as mentioned above) and other possible data you give to us when you create your personal account on this Website.
All messages sent to or from you, any communication between us: including emails and correspondence provided in a written form.
Information about transactions and payments: all the records of the Services you ever purchased with us will be saved together with the information about the methods of payments you ever used to purchase our Services.
Login information: including login information about any third-party services (such as Facebook) and the information from your profile (such as your log-in), together with your user name and a photo you use, and other information from that service as allowed by you and that service.
Information about how you connect to our Website and how you use it.
We gather data about the way you use the Website, including the pages and links you access, the time when you access the Website and how much time you spend on it. Also, this includes the information while your visit to our Website the third-party website you came from or go to after you leave this Website, including your preferences and choices you make while using our Website.
The information about the computer or any other electronic device used by you in order to connect to the Website, for example, information about the device you use, its type (which can include unique device identifying numbers), operating system set up on it, the kind of browser you use and various possible applications related to the Website through the device, your Internet service provider or mobile network, IP address you have and your the telephone number of your device (if any).
Generally, the data gathered about the way you use or connect to the Website is related to the device you use only, never with you as a person who owns the device. Nevertheless, when you log into the account that is already registered, we will associate it directly with you.
Information of your location: we never ask or gather data that can signify where exactly you are located, except the information you decide to provide us by your own discretion. The IP address of your device may help us identify your approximate location, but it will never be more than the city you are using your device from, state or country.
Information given to us by others: from time to time other users of our Website give us the information that may be related to and associated with your personality. This may take place when they use our Referral Program and this way invite you to use our Services.
Information given to us by other organizations: we may get an information about you from other organizations. This information may be associated with you if this is permitted by them to do so. Such information usually includes any contact data, demographic or Internet navigation information.

Most of the information we gather is submitted by you personally. However, we may collect certain details by ourselves with your agreement.

Details that are provided by you:

details submitted into surveys / questionnaires / forms;
details provided by you through communication with our Support Team;
gender, race and age, and other information which we may receive from a video testimonial as we post clients video testimonials on our Website and/or YouTube channel, which may contain personal information of our clients;
details about the identification of your personality.

The details we gather are collected by:

examining your interaction with our Website and activity on it,
tracking the transactions made to our Website;
provide us with your video testimonial;
implementing cookie files and other related technologies.

The following details are never collected by us:

your sexual orientation,
your views on politics,
your religious, philosophical or any different related beliefs,
your physical or mental health conditions,
any of your criminal convictions.

How we use your personal information

Your personal data is used by us in connection with the activities of our business. Also, your personal information can be used in the situations listed above:

When we need to authorize you and save the record of the transactions you made with us together with your interactions with us;
In order to get you in touch as well as giving you the best possible service;
When we need to make sure that any content that is published on our Website is clearly presented both for you and the device you use to view it;
In order to give you the information and/or Services requested by you or in case we ourselves believe to be interesting for you and any third-parties;
When we need to carry out the obligations that occur from any contracts/agreements we came into with you;
In order to stay in contact efficiently with third party payment providers in respect of the process of any payment made by you or to you;
When we need to inform you about any changes occurred to the Services we provide;
For the purpose of handling the payments made by you;
In order to generate, correct, advance, boost, delete or fix the Services we provide and their performance;
For the purpose of making internal business decisions about up-to-date and future offerings of Services;
In order to give you the user's experiences that are customized, which includes personalized offerings of the Services;
For the purpose of protecting our rights, interests, security and property of our customers along with the service providers and other third parties; and
In order to follow the law or for any legal purposes that are necessary.

Information that can be shared with third parties about you

Your personal data can be shared with other third-parties as follows:

Any of the third parties accomplish some specific actions on our behalf which include the processing of the personal data provided by you. We give those third parties an availability of the personal data of yours only when it is required so.
Your personal data can be rendered to the external organizations and agencies, which allows to avoid and notice any fraud actions (including but not limited to the fraudulent transactions) or illegal actions.
Your personal data can be sold, divulge, or transmitted being a part of a corporate business transactions, which is related to the merger, financing, joint venture, acquisition, corporate reorganization, or sale of company assets, or in the unlikely event of insolvency, receivership, or bankruptcy, when the data could be rendered to the third-parties as a business asset in the transaction.
Your personal data may be transferred to any third parties in case we have an obligation to reveal and give your personal data for the purpose of observing any juridical responsibility (according to the court order).
Any cumulative non-personal data related to the visitors of our Website, sales and traffic patterns, including the partners of ours and the third parties.
Your personal data can be rendered to the third-parties in case you give us your prior affirmative consent. You can provide us with it in the written form or online by means of "click-through" agreements; by accepting the terms related to the disclosure of some specific Services; in oral form while communicating with the Customer Support Representatives of our Website.

Where the personal data of yours can be processed

We can share the personal data we gather about you with the third parties located within the countries which have the jurisdiction that differs from the one of the country you live in. This is usually related to the countries which are not regarded as a part of European Economic Area. The jurisdictions provide various types of safety and security regarding to the personal data and, in some of the cases, may be not safer in comparison with the jurisdiction of the country you are located in. This Privacy Policy guarantees that we provide you with a security of your personal data. As a result, you give your agreement that we may transmit, process, and store the personal data of yours beyond the bounds of the European Economic Area.

Cookie Files

Cookies are small files that are placed on your computer to identify your visit and your saved preferences. The files represent letters and numbers that are sent from our server and stored on your electronic device when you access our Website.

Cookies remember your preferences when you browse this Website. For instance, they keep you logged in, save the items you ordered and more.

By using the Website, you agree to our use of cookies, including setting and reading cookies on your device. Feel free to disable cookies at any time, but please be aware of the fact that they play a core role in enabling certain functionality at 12HoursEssay.com, and we cannot fully guarantee that our service will work properly in case you decide to disable cookies.

Details about the cookies used on this Website

Cookies that are stored in between the browser sessions are persistent cookies. They save your preferences.

Session cookies keep details about the visitor's experience temporarily. Session cookies are erased from your hard drive as soon as you close the tab. These cookies level up security of the internet banking. They may also play an important role in the way webmail functions.

We use cookies:

In the order form. Please be aware of the fact that it will not be possible for you to place an order on our website if you disable cookies.
To provide you with live chat round-the-clock support.
To keep you signed in.
To monitor your activity via Google Analytics.

Cookie Table: cookies used on the Website

The table below explains the main cookies set by the Website and their purpose.

Cookie Name	Purpose
_ga, _gat, _gat_UA-26122131-1, _gali, __utma, __utmb, __utmc, __utmt, __utmz	These following cookie files are connected with web analytics and are set forth Google Inc. They are utilized in order to gather details about how website visitors interact with the site. We gather the information in order to improve the Website. For more info visit Cookies Set by Google Analytics and Google Analytics Privacy Overview
_bcvm_vid_, _bcvm_vrid_, bc-visit-id, bc-visitor-id, hide_chat	In order to deliver webchat interface and work on improving the experience for different visitors across the Internet, BoldChat uses cookies when using the Website. To get more details about the way BoldChat uses cookies as well as their privacy policy.
_paperhelpret245_cappture.com, super_domain_stat, partner_sub_id, partner_id, p__utmz, p__utmzt, p__keyword, p__keywordt, partner_cid, super_domain, partner_referer	These cookie files are used to track our affiliates. When an affiliate promotes our Services they use a referral URL. When a customer clicks this link and lands on our Website, the affiliate's ID is stored in a cookie, within the customer's browser.
APISID, HSID, NID, SAPISID, SID, SSID, GMAIL_RTT, GOOGLE_ABUSE_EXEMPTION, OTZ, S	These are cookie related to Google services (as Google Maps or Gmail). They are utilized by Google for accumulation of preferences of different visitor and details about their actions when inspecting pages which have Google services on them.
PHPSESSID	The PHPSESSID cookie is native to PHP and allows websites to collect and accumulate serialized state data. We use this cookie file in order to create a session for each user and to forward the state data through a temporary cookie. This cookie is often denoted as a session cookie. The PHPSESSID cookie does not expire, however, it disappears when the client closes the webpage and leaves.
client_country, client_ip, client_start_time, order_page_time, last_visit, visit_count, first_visit_time, order_type, order_time, order_type_new, de_client, un, un1	These cookies help us to identify visitors and track your activity on the Website. For example, “client_country” cookie lets us provide you with the correct country specific content.
datr, reg_ext_ref, reg_fb_gate, fr	Facebook provides these types of cookie files. They are set up when a visitor is currently logged in or using their service in any way. This permits the visitor to share and comment on an article with ease through the social network.
guest_id, twitter_ads_id	Twitter provides these cookie files, which are used in combination with other social Twitter plugins to allow you to easily follow our Twitter pages, share content via your Twitter account and show the latest tweet. Twitter also uses these cookies to improve their own service.
__ar_v4	We use AdRoll to provide interest-based advertisements, which allows us to display our promotional content on other websites. This is possible through the use of cookies. With their help we may place a “remarketing cookie” when you are visiting the Website. However, the process is completely anonymous.
go_back_modal_shown, sign_up_form, discount_code, banner_show, marketing_info, app_banner_close, thnks_banner_close, check_cap, client_lead, client_leads, client-lead-informer-closed	These cookies store information which enables us to remember visitor preferences, and also used to improve visitors' experience by, for example, stopping visitors from being shown the same (pop-up) message twice.
wordpress_test_cookie	WordPress sets this cookie when you go to the login page. This cookie file is allows checking whether your web browser is set to allow, or reject cookies.
wordpress_logged_in_xxxxx	This cookie is used by WordPress to specify when you’re logged in, and who you are, for most interface use.
wp-settings-xxxxx,wp-settings-time-xxxxx	This cookie file is also used by WordPress to personalize your view of the admin interface, and perhaps the main interface of the website as well.

Our use of Google Analytics and Google Adwords tools

Here at this Website we use Google Analytics which is a service that helps us make a Web analysis due to Google Inc. ("Google"). The service Google Analytics itself uses "cookies" and they help us track the way you use our Website. The use of cookies means that the information of how you use our Website is rendered to the Google's server located in the USA. Google, in return, makes the use of the information received and with the help of it evaluates the way you use our Website by creating the reports of your activity and providing the rest of the services which are connected with the activity on this Website. Also Google can transmit the information received to the other third parties if it is required by law, or in the cases when these third parties process the information that is received on behalf of Google.

Google as well as our Google Analytics data can start using your personal data taken from the personal Google account of yours that allows to show you ads based on your preferences. This takes place in case you allow Google to associate the history from your browser and app with your personality. This way your personal data will be taken from the personal Google account of yours and upon the data gathered by the Google Analytics tool in order to build the lists of audience or for the purpose of cross-device remarketing. Based on it, you will see ads on any device you use which is connected to your account at Google, because we used the data of the signed-in user.

Google gathers the Google-authenticated sign-in ID along with the other personal data that is associated with the specific account at Google of our users. And for the purpose of supporting our audiences Google also adds these identifiers to our Google Analytics data.

With the above mentioned cookies, we also use other third party vendor remarketing tracking type of cookies, which includes the tracking cookie of Google Adwords. Due to it we will keep on displaying you ads while you are browsing the Internet, which is specifically related to the Google Content Network (GCN).

The third-party vendors, which includes Google whose services are at our disposal, will place cookies on the web browsers for the purpose of serving ads upon the history of the latest visits to our Website. With the help of it we will create special offers for our clients and keep on marketing our Services to all visitors who expressed their preference of our Services.

The use of cookies may be stopped at any moment by our clients if they choose the specific settings in the browsers they use. By doing this, however, it is necessary to keep in mind that it may influence the proper functionality of our Website.

Also our visitors should realize that any of the personal data that is gathered at this Website will never be stored as a part of the remarketing program we use. Remarketing is used by us with one and only purpose that is to give you promotions and additional information upon the previous experience and behavior of the visitors on our Website.

How to block and delete cookies

Cookies can be blocked or disabled at any time, however, because of their vital role in improving website usability, we cannot assurance you that the Website will be able to properly work after the cookies are disabled.

Keep in mind that with the help of Google Analytics we are able to study how different visitors interact with our website. The details which are generated in a cookie about how you use this website is then sent to Google. This is done in order to analyze the visitors' interaction with the site and create statistical reports about the activity on the website.

To get more details about cookies, how to manage, delete them, visit - www.allaboutcookies.org.

In order to stop Google Analytics from tracking you on all websites, visit - http://tools.google.com/dlpage/gaoptout.

In any case, we do not acquire data that can be personally identified with the use of cookies.

Ways of Communication

When we gather and make use of the collected personal details, we do our best to meet the highest standards of quality. Consequently, any reported complains are treated with the utmost importance. If you believe that the information or manner in which we collect it is not fair, deceitful or unsuitable, we encourage you to inform us about this. Any and all suggestions are always welcome.

If you need any additional details or explanations, please send your request to support@12hoursessay.com

Access to your personal information

Our goal is to be as open as possible about any personal information we store. You can ask about any personal details that we may hold by sending a “subject access request”. In cases when we do hold certain information connected with you, we will:

provide a description of the information;
inform you about the reasons as to why we are storing it;
let you know who it can be disclosed to;
provide you with a copy of the details in an intelligible form.

Any access request may be subject to a fee to meet our costs in providing you with details of the personal information we hold about you.

When submitting your request for personal information, please put it in written form by sending an email to our Customer Support Team - support@12hoursessay.com

Opt-Out Provision

In order to opt out of any SMS or email notifications, please contact us. Upon getting your request, we will stop sending you the notifications within 10 business days.

Final provisions

The SSL-certificate used to process all of the information submitted to the order and/or inquiry forms guarantees full confidentially of your information and the safety of all the transactions submitted through these forms.

To restrict access of any third-party to the collected personal details of our clients, we shall take all reasonable efforts. Our employees are to be properly instructed and trained to keep the safety of provided information.

This Privacy Policy document forms a complete understanding between you and us. Neither party of the agreement, nor you, nor us, shall have confidence in any oral or written details not expressly included in this Privacy Policy.

Notices and reports of this document are to be considered as learned and read when 1 day passes from the moment the report or notice was sent.

This document may be changed, adjusted, revised at our absolute and sole discretion with any issued notices or warnings.

Contacting Us

You are welcome to ask questions, give us your comments, and send us requests in relation to our Privacy Policy to support@12hoursessay.com

The agreement of the Privacy Policy is concluded in electronic form, which equals in legislative force to that signed in ink.

This Privacy Policy was last updated on 28 November, 2017.