A specific amount of options is provided for you to ask for the money you paid for an Order back (to receive a refund). Only the original payment source can receive the refund of the payment. In order to qualify for a refund, the below stated rules must be strictly observed.
Before the first preview version of the Paper is delivered to you and approved by you, you may qualify for the following types of refunds, regardless of when you annul your Order and ask for your money back:
Once the Order is sent back for a revision, it means that in general you approve of the Order and require only minor changes to the already completed material. In such case 100% refund will be impossible if the Paper is sent for a revision at least once.
In case of lateness with the revision, your refund amount shall be calculated by our Customer Experience Manager based on your Order evaluation and cannot be more than 50% of the initial Order price.
A refund is not applicable to:
However, you may contact us at any moment and exercise your right to get the refund. You will need to send us your communication and arrangement of your right to get the refund while the Refund Period is valid, so that you will be able to meet the cancellation deadline.
You will be issued 100% (a full) refund in case the writer has not started working of your Order as you requested until the Cooling-Off Refund Period expires.
In case the writer has started working on your Order before the Cooling-Off Refund Period expires and before you got us in touch, you will need to pay for the Services and the part of the work done for you.
The kind of a refund is issued during fourteen (14) days after the date when you let us know about your cancellation of the Order and accomplished in the same way as you paid for your Order, in case we didn't agree differently.